Cable Franchise
Cable television regulations and enforcement for all customers within the City limits is the responsibility of the Cable Franchise Administrator at the City of Kirkland. The City of Kirkland maintains a non-exclusive cable television franchise with Comcast. To reach the customer service department for Comcast call 1-888-262-6300. If you have a cable television service problem that has not been resolved through direct efforts with Comcast, you can contact the Cable Franchise Administrator at the City of Kirkland by calling 425-587-3207. Should either of the channels be down or not working properly, please immediately call the MultiMedia Communications Manager at 425-587-3204.
Cable Television Discounts
The cable operator, Comcast, as part of its negotiated franchise agreement with the City of Kirkland provides a 30% discount off of Basic or the Basic portion of Expanded Basic when not discounted by inclusion in a promotion or programming package. To qualify, you must prove:
- You or your spouse (if married) are at least 65 years of age or older or;
- Permanently disabled and;
- If single, you receive $2,458.33 or less gross monthly income or;
- If married, you receive $2,808.33 or less gross monthly income and;
- Legal owners or tenants of the dwelling unit.
These qualifying requirements are updated in February of every year.
If you believe you meet these requirements you may contact the Cable Franchise Administrator by calling 425-587-3207 for additional information and to receive the forms or; you may email the Cable Franchise Administrator with your request at cableadmin@ci.kirkland.wa.us.
You may also download the Senior or Disabled Filing Form (
PDF) and the Affidavit for Qualification for Low Income Senior or Permanently Disabled Citizens Reduced Cable Rate form ( PDF) for the senior/disability discount (you will need both forms). You will also need Adobe Acrobat Reader (a free program) to view or print these files. Completed forms should be mailed to:
Cable Franchise Administrator
City of Kirkland
123 Fifth Avenue
Kirkland, WA 98033
For unincorporated King County residents, please call Brenda Fritz with King County at 206-296-3880.