Beginning in 2004, the City of Kirkland has been monitoring key performance measures in six service areas: Parks and Recreation; Police; Fire and Emergency Medical Services; Information Technology; Streets and Highways; and Recycling. The Performance Measures 2008 guide book, downloadable below, includes a report on the key performance measures for each of these service areas along with a portrait of the customers that we serve. As we continue to monitor these key measures over time, we will have a good indicator of how much progress the City is making in meeting our goals for providing high quality services in a cost-effective way.

Performance Measures Packet 2008

1. Cover and Introduction (PDF-237 kb)
   
2. Fire and EMS (PDF 174 kb)
   
3. Streets (PDF-123 kb)
   
4. Information Technology (PDF-353 kb)
   
5. Police (PDF-101 kb)
   
6. Parks (PDF-158 kb)
   
7. Recycling (PDF-99 kb)

Download Full Performance Measures 2008 Packet (PDF-1.1 MB)


Performance Measures Packet 2007

1. Cover and Introduction (PDF-256 kb)
   
2. Fire and EMS (PDF 673 kb)
   
3. Streets (PDF-664 kb)
   
4. Information Technology (PDF-2.0 MB)
   
5. Police (PDF-1.2 MB)
   
6. Parks (PDF-1.4 MB)
   
7. Recycling (PDF-1.2 MB)

Download Full Performance Measures 2007 Packet (PDF-7.1 MB)


Performance Measures Packet 2006

1. Cover and Introduction (PDF-1.6 MB)
   
2. Fire and EMS (PDF-1.0 MB)
   
3. Highways and Roads (PDF-2.0 MB)
   
4. Information Technology (PDF-8.6 MB)
   
5. Police (PDF-2.3 MB)
   
6. Parks (PDF-2.0 MB)
   
7. Recycling (PDF-2.5 MB)

Download Full Performance Measures 2006 Packet (PDF-18.2 MB)

Download Citizen Survey Results 2006 (PDF-0.5 MB)